Transparent & fair
Return & 60-night sleep trial
Good sleep is something very personal. That's exactly why we give you the opportunity to use your EULIN® orthopedic pillow Risk-free for 60 nights to test at your home.
Please give your body some time: a new, ergonomically healthier sleeping position can feel unusual for the first few nights - that's completely normal.
Our promise
Not convinced? We'll take your pillow back.
If you are not convinced after the 60-night test phase, we will of course take your pillow back and refund you the full purchase price.
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✦ Without discussion. No ifs or buts – fair and uncomplicated.
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✦ Returns are not pleasant for anyone – for you, for us as a young startup and for the environment. Nevertheless, we stand by our quality promise.
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✦ We ask you to keep returns to a sensible minimum - together we can act more sustainably.
Fair solution
Please don’t panic buy – we’ve got you covered.
We recommend that you test one pillow first instead of ordering several at the same time. So that you don't take any risks, our price promise applies:
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✦ Promotional price secured: If you buy an EULIN® pillow at a promotional price, you are guaranteed to be able to reorder it at the same price within 60 days.
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✦ If the price rises during this time, just send us a quick message - we will refund you the price difference when you make a subsequent purchase.
Return shipping costs
Transparent & fairly calculated.
In order to be able to offer our products of such high quality and at the same time a fair price, no flat-rate return costs are included in our sales prices.
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✦ You will be responsible for the return shipping costs. Thank you for sharing this part of the responsibility.
Process
This is how the return works step by step.
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✦ 1. Register your return – Register your return using our contact form or to info@eulin.ch.
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✦ 2. Return item to:
neoproventa GmbH · Heiligkreuzstrasse 32 · 9008 St. Gallen
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✦ 3. Enclose order number & name – so that we can assign everything correctly.
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✦ 4. Refund – As soon as your package has arrived and been checked, we will immediately refund the purchase price.
Thank you for your trust
With your conscious purchase, you not only support a Swiss startup, but also more sustainable action and fair prices for everyone. If you have any questions, we are happy to help you at any time.
Your EULIN® team
