Return & Purchase

Yes. If you buy your EULIN® pillow directly on eulin.ch, you can get to know it in your usual sleeping environment for 60 nights.
Use this time to:
• Get used to the new pillow shape
• try different heights
• choose the right pillow side
• Test the pillow with your own mattress
• assess how comfortable you are in your usual sleeping position
If the deliberately selected pillow doesn't fit you despite adjusting it and getting used to it sufficiently, you can return it within the 60-night period.
Once the complete return has been received and checked, the purchase price will be refunded in accordance with the applicable return conditions. You bear the costs and transport risk of the return yourself.

Please note that no height adjustments can be made to the EULIN® EDELFELD SWISS ZIP during the trial period, otherwise we cannot take the pillow back. This is due to the production process and we can no longer process the pillow economically if the filling quantity is adjusted.

The 60-night period begins when you receive your order.
The decisive date is the time at which the package was delivered according to the shipping service provider. Save your order confirmation and tracking information so that you can track the delivery time if necessary.
Report your return to EULIN® customer service within the current 60-night period.

Sleeping comfort can hardly be reliably assessed in the store or after just a few minutes.
How a pillow feels depends on the following factors, among others:
• your preferred sleeping position
• your body type
• your shoulder width
• the hardness and sinking depth of your mattress
• your previous pillow height
• your personal habit
• the selected height setting
A new orthopedic pillow or ergonomic neck support pillow may feel unusual for the first few nights. The 60 nights give you enough time to adjust the pillow correctly and test it under realistic conditions.
The return option serves as security in the event that the carefully selected model still does not suit you. It is not intended as an invitation to order several pillows at the same time for extensive comparison tests.

If possible, test your new EULIN® pillow several nights with the same setting.
An ergonomic pillow may initially feel different than a very soft, flat or freely deformable pillow. Your body may need some time to adjust to the changed height, shape, or support. Getting used to it can even take several weeks.

Change the setting gradually, not completely every night. This way you can better judge which height and position is comfortable for you.
You should not consider severe or increasing pain, numbness, tingling or radiating discomfort as normal adjustment. In this case, discontinue use and seek medical advice if necessary.

EULIN® recommends using the product information to first select the model that best suits your sleeping position, your desired support and your preferred lying feeling.
Order this pillow first and test it at your leisure. With height-adjustable models, you should also try out the different settings before deciding whether the model is right for you.
This approach has several advantages:
• You can concentrate completely on one model.
• Getting used to it is not made more difficult by daily model changes.
• You avoid unnecessary multiple orders.
• Returns and additional transport routes are reduced.
• You can make a second order more specifically.

The EULIN® price promise is intended to prevent you from having to order several pillows at the same time because of a time-limited promotion.
If you buy an EULIN® pillow at a promotional price, you can reorder another pillow at the same promotional price within the 60-night period.
If the regular selling price is now higher, contact EULIN® customer service before or immediately after your purchase. After checking the original purchase, the corresponding price difference can be refunded in accordance with the applicable conditions.
Please have your original order number and reorder information ready.

Testing multiple pillows at the same time can make assessment difficult. If you change the model, height and lying comfort every night, it is often impossible to reliably determine which pillow actually suits you.

The EULIN® purchase advice and the price promise enable you to make a more targeted selection without having to order several models in stock for fear of a higher price later.

The return takes place in five steps:

1. Register your return within the deadline
Register your return within the 60-night period using the contact form on eulin.ch or by email to info@eulin.ch.
Provide at least the following information:
• your full name
• your order number
• the product you want to return

Providing a reason for return is voluntary. However, your feedback helps EULIN® to further develop the purchasing advice and products.

2. Pack the product completely
Include all original components and included accessories.
Depending on the product, these can include:
• Pillow main body
• Building plates
• removable inner cores
• Center plates
• Interior covers
• External references
• Refill material
• other included accessories
Pack the product carefully to protect it from dirt, moisture and damage during return transport.
Place your name and order number clearly visible in the package.

3. Address the return correctly
Send the return to:
neoproventa GmbH
Heiligkreuzstrasse 32
9008 St. Gallen
Switzerland

4. Frank the return shipment yourself
You bear the costs and transport risk of the return yourself.
Choose an appropriate shipping method and keep the receipt and tracking number until the return is fully completed.

5. Get a refund
Once received, the return will be checked for completeness, condition and compliance with the return conditions.
After successful verification, the refund of the refundable purchase price will be initiated using the intended or originally used payment method.

Yes. Report the return to EULIN® customer service within the 60-night period.
Registering allows your return to be clearly assigned and helps to avoid questions or delays in checking.
A return without a name, order number or prior registration may not be immediately assigned.

For quick processing, you should provide the following information:
• First and last name
• Order number
• Order email address
• Product to be returned
• optionally the reason for return
Also put your name and order number clearly visible in the return package.

No. Providing a reason for return is generally voluntary.
However, EULIN® would be happy to receive a short response. It can help improve product information, buying advice and future product development.
Possible return reasons include:
• Pillow too high
• Pillow too flat
• Lying feeling too firm
• Lying feeling too soft
• Shape does not match sleeping position
• Sufficient acclimatization not possible
• other personal expectations
Voluntarily providing a reason does not automatically affect your right of return under the applicable terms and conditions.

For most returns, the most important thing is that the product is returned complete and securely packaged.
The original packaging facilitates protected return transport and should therefore be kept if possible during the 60-night test phase.
Special return conditions apply to the EULIN® EDELFELD SWISS ZIP. This model can only be returned in the original packaging and with unchanged filling quantity.

Yes. All components and accessories originally delivered must be returned in their entirety.
Missing parts may affect the testing, reuse or further recovery of the product. Depending on the extent of the missing components, the refund may be reduced or a return may be refused.
Before shipping, check carefully that all components are included.

The 60-night sleep trial is expressly intended to test an EULIN® pillow purchased directly from eulin.ch in your own sleeping environment.
The cushion may therefore be used as part of a normal and careful examination.
Please treat the product hygienically and carefully during the test phase. Excessive soiling, damage, improper cleaning, missing components or changes beyond normal inspection may affect returns and refunds.

Special return conditions apply to the EULIN® EDELFELD SWISS ZIP. This model can only be returned in the original packaging and with unchanged filling quantity.

Use a clean, appropriate pillowcase throughout the sleep trial.
Also pay attention to:
• keep the pillow dry
• Follow care instructions
• Do not wash memory foam cores
• Do not use aggressive cleaning agents
• Protect the product from pet damage
• Do not eat or drink on the pillow
• keep all removable components
• Packaging and accessories should not be disposed of prematurely
Careful use facilitates hygienic testing and possible further use after return.

You bear the return shipping costs yourself.
EULIN® does not include flat-rate return costs in all product prices. This means that customers who keep their product do not pay any hidden costs for returning other orders.
The specific amount of the return shipping costs depends on the shipping service provider, the package size, the weight and the shipping method selected.

As the sender, you bear the transport risk of the return.
Therefore, pack the product carefully and, if possible, choose a shipping method with tracking.
Keep the following documents:
• Proof of delivery
• Tracking number
• Shipping receipt
• Photos of the packaged product, if applicable
This evidence can be helpful if the package arrives late, is damaged, or is lost in transit.

An insured return is not mandatory.
Since you bear the transport risk, we recommend at least one shipping method with tracking. This way you can see whether and when the return was delivered.

The refundable purchase price will be refunded in accordance with the return conditions in effect at the time of purchase.
Whether originally paid shipping costs are fully or partially refunded depends on the applicable conditions and the specific return case.
The costs for returning the item to EULIN® will not be covered.

Once the complete return has been received and successfully checked, the refund will be initiated using the payment method intended or originally used.
Depending on the payment method and payment provider, it may take some time after approval until the credit is visible on your account or payment method.
The refund is generally made to the person or via the payment method that was used for the original purchase.

EULIN® checks every return for:
• Clear assignment to the order
• Completeness
• hygienic condition
• visible damage
• included accessories
• Improper changes
• Compliance with special return conditions
This check is necessary because pillows are personal hygiene products and not every return can easily be reused or passed on.

Processing may be delayed if:
• the return was not registered
• no order number is included
• Name or order cannot be clearly assigned
• Components missing
• the return arrives damaged
• special return conditions must be checked
• the shipment has not yet been delivered
• There are questions about the condition or scope of delivery
Complete registration and a well-marked return will help avoid delays.

The 60-night sleep trial applies to EULIN® pillows purchased directly from eulin.ch, unless otherwise stated in the terms and conditions published at the time of purchase.
Different return conditions may apply to the following products:
• Replacement pay
• Accessories
• Sleep masks
• Earplugs
• hygienically sealed products
• Promotional or special items
• Third Party Products
• EULIN® products purchased through other retailers
The conditions published by the respective seller at the time of purchase always apply.

The EULIN® EDELFELD SWISS ZIP can only be returned in the original packaging and with a completely unchanged filling quantity.
You are therefore not allowed to remove or add the filling during the test phase if you want to retain the option of returning it.
The reason for this lies in the precise production: the filling quantity is dosed by machine to the exact gram during production. During the returns process, it cannot be reliably determined or restored how much filling material was originally contained.
A return is therefore only possible if:
• the original filling quantity is unchanged
• no filling material was removed
• no additional material was filled
• all components are completely present
• the original packaging is sent along
• the remaining return conditions are adhered to

Only if you definitely want to keep the pillow.
As soon as you remove filling material, add it or otherwise change the original filling quantity, it can no longer be returned as part of the 60-night sleep trial.
Therefore, first test the EULIN® EDELFELD SWISS ZIP with the quantity filled in at the factory. Don't adjust the filling until you decide to keep the pillow.

The filling of the EULIN® EDELFELD SWISS ZIP consists of precisely coordinated filling materials and is mechanically dosed to the gram during production.
If material has been removed or additionally filled in, it cannot be reliably determined in the returns process:
• how much original filling is missing
• whether only the supplied material was used
• whether the mixing ratio has been changed
• whether hygienically perfect material was returned
For quality and hygiene reasons, the original factory setting cannot simply be reproduced.

Special return conditions apply to the EULIN® NACHTSCHATTEN PRO sleep mask, the EULIN® RUHEPOL EARBLUE and other accessories and hygiene products.

These products can only be returned within the 60-day return period in unopened and unused original packaging. This particularly applies to products that come into direct contact with the eyes, face, ears or ear canal.

A return after opening the original packaging is excluded, as it is not possible to prepare these products in a hygienically perfect or economically justifiable manner for resale.

The product information and return conditions published at the time of purchase apply.

Different return conditions may apply to replacement covers than to EULIN® pillows.
Whether a return is possible depends, among other things, on whether the cover:
• is unused
• is unwashed
• is complete
• is hygienically perfect
• is in the original packaging
Check the terms and conditions applicable at the time of purchase or contact EULIN® customer service.

No, not automatically.
The EULIN® 60-night sleep trial applies to the designated pillows that were purchased directly via eulin.ch.
If you purchase an EULIN® product from Galaxus, Brack or another retailer, the return, warranty, delivery and refund conditions of that retailer apply.
If you want to return the product, please contact the seller from whom you purchased the product directly.

EULIN® products can be available through different sales channels. Which retailer is the best choice for you depends on your personal priorities.
Compare before buying in particular:
• Selling price
• Delivery time
• Shipping costs
• Return policy
• Duration of the test phase
• Warranty processing
• available payment methods
• personal advice
• Availability of replacement covers and accessories
When purchasing directly via eulin.ch, the EULIN® services published there apply, including the 60-night sleep trial for the pillows provided.
If you purchase from a third-party provider, only their terms and conditions apply.

Every return is checked for completeness, condition and hygiene.
Since pillows are in close contact with skin, hair and respiratory tract for many hours, returned products cannot automatically be sold as new.
Depending on their condition and hygienic assessment, returned pillows can:
• be earmarked for a donation
• be resold as a tested return product
• be offered at a reduced price
• be used in other meaningful ways
• be recycled or disposed of properly
Products that are resold as returns are clearly marked as such and are not offered as regular new goods.

No. A used and returned pillow will not be sold as regular new product without transparent labeling.
Whether passing on or selling at a reduced price is possible depends on the hygienic and material condition of the product.
EULIN® wants to treat returns as responsibly as possible and avoid unnecessary disposal, without neglecting the requirements for hygiene and transparency.

A hygienically perfect but already tested pillow can still be used sensibly under certain circumstances.
Through donations or transparent sales as a reduced return product you can:
• unnecessary waste is avoided
• Usable products are used for longer
• Resources are conserved
• Customers receive cheaper purchasing options
The specific further use always depends on the condition and hygienic requirements.

Yes. An EULIN® pillow can be ordered as a gift and given to another person.
Please note, however, that the 60-night period begins upon receipt of the original order, not upon delivery of the gift.
If the pillow is given away several days or weeks later, the actual remaining test time is shortened.

The refund will generally be made to the original buyer or to the payment method used for the purchase.
The person receiving the gift does not automatically receive the refund directly.
For a return, the original order number and the details of the person placing the order are also required.

No. The deadline generally begins with the delivery of the original order.
If possible, plan the time of purchase so that the person receiving the gift still has enough time to test the ergonomic pillow in peace.

Contact EULIN® customer service as soon as possible if you want to cancel an order.
As long as the order has not yet been processed or handed over to the shipping service provider, a cancellation may be possible.
Once the package has been shipped, shipping cannot always be stopped. In this case, the corresponding return conditions apply.

Changes to products, quantities or delivery addresses may be possible as long as the order has not yet been processed.
Contact EULIN® customer service immediately after placing your order. Subsequent adjustment cannot be guaranteed, especially if the package has already been prepared or shipped.

Contact EULIN® customer service as quickly as possible.
If the order has not yet shipped, it may be possible to adjust or cancel it.
If you have already received the pillow, check the applicable return conditions and report the return within the specified period.

In many cases, a return followed by a new order is processed more easily and transparently than a direct exchange.

In the event of a model change, the price available at that time and the current product conditions apply to the new order, unless the EULIN® price promise is applicable.

You can reach the EULIN® team:
• via the contact form on eulin.ch
• by email to info@eulin.ch
If you have any questions about an order, please have the following information ready:
• your full name
• your order number
• the email address used
• the affected product
• a short description of your request
• If necessary, photos or proof of shipping
Complete information will help you process your request as quickly and clearly as possible.